Overview
Ihloom, Inc., a cyber security company based in Needham, MA, is committed to the safekeeping and transparent processing of any data collected about our customers as well as users to our website. We believe that it is important to share what data we collect, how we collect it, and any rights you may have to manage collection and/or deletion of this data.
We will always endeavor to protect any information collected, hold it in confidence, and protect it from theft. In general, we utilize both non-personal and personally identifiable information that you provide to us or that we collect in the normal course of business to communicate with you about our service and product offerings and deliver those offerings in an efficient manner.
How We Gather Information
Ihloom gathers and stores information in many ways, including but not limited to the following:
Service registration: When you purchase services and/or products through Ihloom, we collect information from you that is necessary to provide you with the services you have purchased. This may include, but is not limited to, your name, email address, physical address, and billing information. This information may be shared with vendors and partners of Ihloom in order to provide you with the services you have purchased. Sharing of information is strictly limited to only that which is necessary to provide you with services and products you have purchased.
Contest or surveys: Ihloom may occasionally provide you the opportunity to participate in contests or surveys on our site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact and demographic information such as name and address. This information is not shared with parties outside of Ihloom unless absolutely necessary (i.e., sharing your physical address with a sponsoring partner in order to deliver a prize won through a contest).
Normal course of business: When you contact Ihoom, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Marketing and communications channels: Ihloom may use Twitter, Facebook or other social media outlets to market and promote its offerings and services. Any communications you make with Ihloom using these media may be used by Ihloom in accordance with this policy.
Legal Access to Your Information
We may share personal information with companies, organizations or individuals outside of Ihloom if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, Terms of Use, or other potential violation of Ihloom contracts or rules, including investigation of potential violations.
- detect, prevent, investigate or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of Ihloom, our users or the public as required or permitted by law.
Website Activity
Log Files. As is true of most Web sites, we utilize analytic tools that gather certain information automatically and store it in log files. These files are not stored on Ihloom-owned systems. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We may collect device-specific information (such as your hardware model, operating system version, and unique device identifiers).
We use this information to analyze trends, to administer the site, to track how visitors interact with the site.
Cookies. A cookie is a small file that is stored on a user’s computer for record-keeping purposes. Ihloom typically uses both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time, and can be used when you return to our site to help identify you or allow you to log in, or on other third-party sites to communicate to you via online-marketing channels. You can remove persistent cookies by following directions provided in your Internet browser’s help file.
If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited. We will make every effort to maintain the functionality of our website whether or not you are using cookies, but we can not guarantee functionality or performance.
Marketing & Advertising, Including on Other Websites
We engage third-party companies, including but not limited to Google, to place and track advertisements on third-party websites. Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies. You may choose to opt-out of such internet-advertising campaigns by visiting the Network Advertising Initiative’s Consumer Opt-Out page at https://www.networkadvertising.org/choices/. You may also download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout or decide to use an ad-blocker or privacy-focused web browser.
Network advertising companies that provide these services have their own privacy policies and are not subject to our online privacy statement. Many of these companies provide ways to avoid targeted advertising provided by, or thru, them. We may base these campaigns on non-personal information collected about you (e.g. we may track site activity and then deliver ads via third-party sites related to cookies associated with these activities).
How We Protect Your Personal Information
Ihloom safeguards the security of the data you send us with physical, electronic, administrative and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include storing passwords in a reputable password manager, using unique passwords for every website or application, using a password that contains either random characters or a long passphrase, and using a secure browser over a secured network.
Ihloom has designed its system to not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides Ihloom with credit card validation information only. We do not have access to your personal financial data.
Any external vendors or partners that Ihloom may have shared your data with, in accordance with this Policy, have asserted to Ihloom that they have a security program in place that is reviewed regularly. Ihloom regularly asks its vendors and partners to recertify compliance.
Access and Use of Your Personal Information
You may choose to unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the message you received.
If at any time after registering for information, your personal data changes, you change your mind about receiving information from us, or request that Ihloom no longer use your information to provide you services, contact us at [email protected] to have the information changed or removed, subject to our need to comply with our legal obligations or contractual agreements.
Newsletters and Promotional Emails
Ihloom may, from time to time, send promotional or other newsworthy materials to email addresses that reside in our database. Each email received will contain an opt-out link from which the recipient’s address can be removed from the mailing list used to distribute that message.
Links To Other Sites
The Ihloom web site may contain links to other sites that are not owned or controlled by Ihloom. Please be aware that Ihloom is not responsible for the privacy or security practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Information Obtained From Third Parties
Ihloom does not sell or trade your personal information. We may at times receive contact lists from other organizations. We may send mailings such as brochures or marketing emails to these addresses. Typically, these are one-time mailings, but occasionally these addresses are entered in to our marketing database. If you wish to remove yourself from emails received from Ihloom, follow the instructions in the email or the opt-out link.
California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are residents of the State of California in the United States to annually request and obtain, at no charge, information about the personal information (if any) we have disclosed to third parties for direct marketing purposes in the preceding calendar year. This information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request to [email protected].
Children
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13, nor do we knowingly distribute such information to third parties. If we become aware that we received personal information from someone under the age of 13, we will take steps to delete such information from our records. If you believe we have personal information from someone under 13, please contact us at [email protected].
Changes To This Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at [email protected].